Aetna Medicare Transportation Services

If you’re navigating the options for medical transportation, understanding Aetna Medicare transportation services is crucial. These services facilitate travel to medical appointments for Aetna Medicare members, covering both emergency and routine visits.

This article will outline eligibility, how to access these services, and the difference between types of transportation covered, empowering you with the knowledge to manage your healthcare journeys effectively.


Key Takeaways


  • Members can schedule transportation through Access2Care by contacting a toll-free number or using the Aetna Health app, with advanced notice required for rides and provisions for travel companions.


  • In addition to transportation, Aetna provides a ‘Resources for Living’ program offering support services such as counseling and in-home assistance, and an online platform for health information and claims management.

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Understanding Aetna Medicare Advantage Transportation Benefits


Aetna Medicare Transportation Services, Understanding Aetna Medicare Advantage Transportation Benefits


Navigating the road to healthcare can be challenging, especially for those with constant medical appointments or limited transportation options. That’s where Aetna’s Medicare Advantage Plan steps in as your reliable co-pilot.

These Medicare Advantage plans offer a valuable transportation benefit, covering both emergency and non-emergency drives, as an alternative to Original Medicare. So, whether it’s a routine doctor’s visit or an unforeseen medical emergency, rest assured that you’re covered.

Wondering if your Aetna Medicare Advantage plan includes these benefits? It’s quite straightforward. You can use Medicare’s Find a Plan tool or directly consult a licensed insurance agent to get the details.

And here’s the cherry on top: unlike Medicare Part B, Medicare Advantage plans cover non-emergency transportation. This makes these plans a boon for members who require regular medical services.


Eligibility Criteria for Transportation Services

You might be questioning, “Do I qualify for these transportation services?” The good news is these services are not contingent upon a member’s health condition or visits to their primary care doctor.

In fact, all Aetna Medicare Advantage plans encompass non-emergency transportation to appointments and return home.

On top of that, certain Aetna Medicare Advantage plans provide an improved transportation benefit through Access2Care, which can be used for appointments with health care professionals.

This includes coverage for a wide variety of transportation services, such as:

  • Medical and nonmedical transportation


  • Emergency services, such as taxi and rideshare services like Uber and Lyft


  • Ambulance services


  • Public transportation


Types of Covered Transportation


Aetna Medicare Transportation Services, Types of Covered Transportation


Curious about the types of transportation Aetna covers?

Here are some examples:

  • For emergencies, our plans include ambulance services, providing you with immediate support in times of crisis.


  • We also cater to non-emergency medical transportation to approved locations, such as doctor appointments, hospitals, pharmacies, senior centers, and more.


Scheduling Your Ride to Better Health


Aetna Medicare Transportation Services, Scheduling Your Ride to Better Health


Once you’re familiar with the benefits and eligibility criteria, it’s time to schedule your ride. Our process is designed to be as smooth as the ride itself. All you need to do is use the provided contact information and follow the scheduling process.

To arrange a medical appointment transportation, simply contact Access2Care’s toll-free number. Alternatively, you can download the Aetna Health app from Google Play for additional resources.

Keep in mind that we require advance notice for scheduling a ride. And don’t worry if you have a companion for the ride – we’ve got that covered too.


Contact Information and Scheduling Process

Puzzled about how to schedule your ride? It’s simple. You can reach us at our designated number, available Monday to Friday, in all continental US time zones. To schedule a ride, call the Aetna Medicare Advantage Transportation Benefits line during our operational business days.

When arranging a ride, be ready to provide the following information:

  • Your phone number


  • The name of your provider


  • The date and time of your appointment


  • Information on anyone who will be accompanying you


And in case you’re running behind schedule, don’t panic! Simply contact our Ride Assist line.


What to Expect on Your Trip

After scheduling your ride, you might be curious about what to anticipate during your return trip. Well, we strive to make your journey as comfortable as possible. Our drivers help during both pick-up and drop-off, ensuring a hassle-free experience.

Your safety is our priority. Hence, patients on a gurney are securely fastened with a restraint system and safety straps, while individuals in wheelchairs are belted into their seats, with the wheelchair itself secured to the vehicle.

However, please note that our drivers are not permitted to enter a member’s home or a medical facility.

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Prescription Drug Pick-Up: A Convenient Perk


Aetna Medicare Transportation Services, Prescription Drug Pick-Up: A Convenient Perk


Beyond transportation for doctor’s appointments, Aetna’s Medicare Advantage plans go the extra mile to ensure your prescriptions reach you, even from the doctor’s office.

Yes, you heard it right! We offer a prescription drug pick-up service, allowing you the option to have your medications delivered to your home or pick them up at any CVS Pharmacy® location.

But what if you need regular medication and can’t pick it up every time? We have a solution for that too. Through our network mail-order delivery program, we deliver your prescription drugs right to your doorstep, usually within 7-10 days.

You can even enroll in automated mail-order delivery to receive your medications without placing repeat orders.

Emergency vs. Non-Emergency Rides: Knowing the Difference

Having acquainted yourself with Aetna’s transportation services and prescription drug pick-up, it’s time to differentiate between emergency and non-emergency rides.

An emergency ride pertains to transportation provided in situations necessitating immediate medical attention to prevent serious harm or injury. On the other hand, a non-emergency ride refers to transportation to appointments and back home again.

Our Medicare Advantage plans provide coverage for non-emergency transportation to appointments and return trips home. In emergencies, we extend coverage to ambulance rides when immediate medical attention is required.

The best part? There are no explicit restrictions mentioned for non-emergency transportation to appointments.

Additional Support Services for Aetna Members

Aetna Medicare Transportation Services, Additional Support Services for Aetna Members

At Aetna, we believe in comprehensive care. Hence, we offer additional support services for our members, under our ‘Resources for Living’ program.

This program provides a variety of services, including:

  • Prompt referrals to local services


  • In-home assistance


  • Food and meal services


  • Counseling services


  • Legal and financial assistance


  • Child and elder care resources


  • Health and wellness programs


And much more.

However, our scope extends beyond just physical health. We understand that mental health is equally important. Our ‘Resources for Living’ program provides personalized counseling services as a form of treatment to manage the stress associated with challenging health and life events.

And the best part? You can access these support services online, through Aetna’s secure member website, which is one of the health information programs we offer.


Resources For Living and Health Programs

Accessing these services is as easy as making a phone call. And yes, the call is free of charge! So, whether you’re looking for mental health support or a comprehensive healthcare network for your family, don’t hesitate to reach out to Resources For Living.

And rest assured, all the services provided through Aetna Resources for Living® are held in strict confidence.


Health Information at Your Fingertips


Aetna Medicare Transportation Services, Additional Support Services for Aetna Members


In today’s digital era, instant access to health information is essential. Aetna’s online platform offers:

  • Easily accessible health information


  • Care access


  • Claims management


  • Telemedicine options


  • Personal health record tool


To access these resources and general health information, all you must do is visit our member website or download the Aetna Health app. You can use these platforms to access and manage your health information, monitor your health data, connect to care, and handle claims.

Optimizing Your Health Care with Aetna’s Network

Having acquainted yourself with our array of services, it’s time to discuss maximizing your healthcare experience. Aetna’s extensive network of physicians, dentists, hospitals, and various healthcare providers is at your disposal.

By choosing providers within this network, you can avail substantial discounts, reducing your out-of-pocket expenses.

But how can you find these in-network providers?

Here are the steps:

  • Log into your Aetna account.


  • Use the search feature to find providers that are part of your plan.


  • Input your home location to find providers near you.


  • Download the Aetna Mobile app to manage your healthcare on the go.


Navigating the road to healthcare can be challenging, but with Aetna’s Medicare Advantage plans, you’re never alone. Our plans offer a unique blend of services, from transportation to medical appointments and prescription drug pick-up to comprehensive support services.

So, whether you’re in need of a ride to your doctor’s office, a helping hand at home, or support for mental health, Aetna’s here to help. We are committed to providing you with the care you need when you need it. Because at Aetna, your health is our priority.


Frequently Asked Questions


→  Does Aetna better health of Virginia offer medical transportation?

Yes, Aetna better health of Virginia offers medical transportation for covered services, including doctor visits, dental care, and behavioral health care.

Contact ModivCare at 1-800-734-0430 (TTY: 711) Monday through Friday, 8 AM to 5 PM for assistance.


  Who pays for non-emergency medical transportation in California?

In California, non-emergency medical transportation is typically covered by Medicaid, also known as Medi-Cal in California.

This includes transportation to medical appointments, prescription pickups, and other necessary services.


  Does Aetna cover mileage reimbursement?

Yes, Aetna provides mileage reimbursement if you use your own car or get a ride from someone.


  How can I verify if my Aetna Medicare Advantage plan includes transportation benefits?

To verify if your Aetna Medicare Advantage plan includes transportation benefits, use Medicare’s Find a Plan tool, or consult a licensed insurance agent for details.


 How do I schedule a ride with Aetna?

Call the Aetna Medicare Advantage Transportation Benefits line during operational hours to schedule a ride.

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Russell Noga
( Medicare Expert )

Russell Noga is the CEO of ZRN Health & Financial Services, and head content editor of several Medicare insurance online publications. He has over 15 years of experience as a licensed Medicare insurance broker helping Medicare beneficiaries learn about Medicare, Medicare Advantage Plans, Medigap insurance, and Medicare Part D prescription drug plans.