Aetna Medicare Mail Order Pharmacy

Looking for a hassle-free way to fill your prescriptions with Aetna Medicare? The mail order pharmacy for Aetna Medicare might just be the solution. This service not only cuts down on your trips to the drugstore but also offers potential savings on your medication costs.

Learn how to easily register, submit prescriptions, and enjoy the conveniences of this indispensable service in the following sections.


Key Takeaways

  • Aetna Medicare’s Mail Order Pharmacy service enhances prescription management by offering home delivery, online management, and no-cost standard shipping, facilitating a convenient alternative to in-person pharmacy visits.



  • Understanding insurance coverage details, such as the drug formulary, copayments, and deductibles, is essential for members to maximize their Rx benefits; CVS Caremark collaborates with Aetna to provide mail service and specialty medications, combining healthcare solutions for members.

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Navigating Aetna Medicare’s Mail Order Pharmacy


Aetna Medicare Mail order pharmacy, Navigating Aetna Medicare's Mail Order Pharmacy


Managing prescriptions can be challenging, yet mail order pharmacies are transforming this by enhancing ease and convenience. Replace frequent trips to the retail pharmacy with home delivery of your prescription drugs. The bonus? You can do this while saving money.

Aetna Medicare’s mail order pharmacy service allows you to manage your prescriptions online, offering an excellent alternative to visiting a retail pharmacy. This service even offers standard shipping at no extra charge.

To get started with Aetna Rx Home Delivery, all you need is to first get a 30-day supply of your maintenance medication like high cholesterol from a nearby pharmacy.

Thereafter, you can place orders for future prescriptions through Aetna Rx Home Delivery. This novel approach not only simplifies prescription management but also offers time and money savings.


Registering for the service

You can easily register for Aetna Medicare’s Mail Order Pharmacy service through the Aetna Navigator member website or via the Aetna app.

The enrollment process is straightforward, requiring you to access the ‘Order medications’ tab on the website or follow the path from Prescriptions to Start Mail Service to Request a New Prescription in the app. Before signing up, ensure your medication is available through mail order.

Aetna provides support in case you encounter any difficulties during the registration process.

All you need to do is contact their customer service at 1-866-235-5660 (TTY: 711), and they will guide you through the process.


Submitting prescriptions

Once you’re registered, you can submit prescriptions to Aetna Medicare’s mail order pharmacy via phone, online, or by mailing a printed order form.

You can even request your physician to electronically prescribe your medications to CVS Caremark Mail Service Pharmacy. If you prefer to submit prescriptions via phone, you can contact 1-866-235-5660 (TTY: 711) at any time.

If you’d rather submit a printed order form, you can request mail service by phone or online, print out an order form, and send it to the pharmacy.

All claims for prescriptions submitted using the form will be submitted to the prescription benefit plan for payment.

Benefits of Using Mail Order Pharmacy


Aetna Medicare Mail order pharmacy, Benefits of Using Mail Order Pharmacy


Mail order pharmacies provide numerous benefits, extending beyond mere cost savings.

They provide:

  • Convenience


  • Round-the-clock access to pharmacists


  • An easy process for ordering or refilling medications


  • Efficient management of prescriptions


  • A 90-day supply of medication, reducing the need for frequent visits to local pharmacies


Beyond this, mail order pharmacies improve medication management by streamlining ordering and refill procedures.

They establish a centralized system to guarantee uninterrupted access to essential medications for patients. This way, you’re not just saving money, but also ensuring that you never miss out on your medications.


Cost savings

One of the major benefits of using Aetna Medicare’s Mail Order Pharmacy is the potential cost savings. By receiving your maintenance medications at home, you can take advantage of your Aetna pharmacy plan benefits to save money.

You can get a long-term supply of up to a 90-day prescription, potentially resulting in reduced expenses over an extended period.

Aetna’s Mail Order Pharmacy also offers numerous cost-saving incentives such as swift reorders, free standard shipping, and member privacy, so you won’t have to pay extra. Aetna also provides discounts on several health-related products and services to promote member savings.

Generic drugs at Aetna’s Mail Order Pharmacy are generally much more affordable, often priced 90 to 95 percent lower than their brand-name equivalents, resulting in substantial drug costs savings for members.



The convenience offered by Aetna Medicare’s mail order pharmacy service is immense. The service, known as CVS Caremark® Mail Service Pharmacy, provides members with the option to fill prescriptions through their mail-order pharmacy.

You can contact their home delivery specialists to request an order, and the medications will then be delivered to your home.

Along with home delivery, you also have the option to schedule medication delivery through Aetna’s mail order pharmacy.

You can efficiently manage your prescriptions through electronic devices such as computers or smartphones. Services such as synchronizing multiple refills, auto refills, and order reminders also streamline the medication management process for patients.


Medication management

Efficient medication management is imperative for patients, particularly those with chronic conditions. Mail order pharmacies contribute to this by offering reduced healthcare expenses, enhanced medication adherence, and convenient medication ordering and refill management.

Aetna’s mail order pharmacy services, offered by CVS Caremark, enable the delivery of medications to your preferred location, providing convenience and assistance in managing multiple prescriptions.

They offer access to CVS Caremark Mail Service Pharmacy, enabling the delivery of medication to your preferred location. You have the option to manage your mail order prescriptions through the Aetna Pharmacy section. This allows you to conveniently access and oversee your medication needs.

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Understanding Your Insurance Plan and Pharmacy Benefits


Aetna Medicare Mail order pharmacy, Understanding Your Insurance Plan and Pharmacy Benefits


Grasping your insurance plan and pharmacy benefits is fundamental to maximizing your coverage. Aetna Medicare’s insurance plan provides various benefits such as dental, vision, and hearing coverage, concierge services, and gym memberships.

Aetna also provides a variety of Medicare Advantage plans such as HMO-POS plans, PPO plans, and Dual Special Needs Plans (DSNP).

Aetna Medicare provides three options for Medicare Part D Prescription Drug Plans, offering comprehensive coverage for prescription medications.

These plans can be selected as a standalone addition to Original Medicare and/or Medicare Supplement plans. Being aware of your plan’s specific coverage details alongside any associated copayments and deductibles is important.


Coverage details

Aetna Medicare’s coverage comprises of Part A, which includes services for hospital stays and similar inpatient procedures, and Part B, which covers doctor visits and medical procedures.

Aetna Medicare’s drug formulary serves as a comprehensive list of medications covered by the plan, outlining the specific drugs that are included and those that are not covered.

To determine the tier that your medication falls under in Aetna Medicare’s coverage, you can check their prescription drug formulary. This comprehensive list of drugs provides information on coverage tiers.

However, do note that exclusions and limitations in Aetna’s pharmacy benefits may encompass:

  • specific services that are not covered


  • services that are subject to dollar caps or other limits


  • certain treatments or medications for conditions such as sexual dysfunction that may not be included in the coverage.


Copayments and deductibles

Being aware of copayments and deductibles associated with your plan is important for managing your healthcare expenses.

Typical copayments for Aetna Medicare’s Mail Order Pharmacy service include $0 for up to a 90-day supply of Tier 1 and Tier 2 drugs. However, the specific copayments and deductibles are influenced by factors such as the drug tier and prescription price.

In case you need detailed information regarding your copayments and deductibles, you can log in to your member account on Aetna’s website or call 1-888-792-3862.

If the deductible is not met and you’re enrolled in a qualified high deductible health plan, you’ll be responsible for covering the cost of non-preventative MinuteClinic services until the deductible is met.

CVS Caremark Mail Service Pharmacy: Aetna’s Partner


Aetna Medicare Mail order pharmacy, CVS Caremark Mail Service Pharmacy: Aetna's Partner


Aetna has partnered with CVS Caremark for mail service pharmacy and with CVS Specialty for specialty medications. CVS is the go-to provider for both services. CVS Caremark Mail Service Pharmacy operates as the designated mail-order pharmacy within Aetna’s network.

This collaboration introduces an innovative approach to integrated care, merging Aetna’s cost-effective network with the enhanced services available at CVS Health retail and pharmacy outlets.

As part of CVS Caremark, CVS Specialty provides convenient fulfillment of specialty prescriptions for Aetna members via mail order.

This integration includes services such as same-day pickup and complimentary delivery, closely aligning with Aetna’s established mail order pharmacy offerings.


About CVS Caremark

CVS Caremark was established in 1963 and is a leading pharmacy benefits manager. It offers a range of services including adherence counseling, closing gaps in care, support for chronic and specialty conditions, and disease management support.

Furthermore, they oversee Aetna’s mail order pharmacy service, providing same-day pickup and free delivery of mail order pharmacy items and prescriptions.

Aetna and CVS Caremark have a relationship through a proposed merger that was announced on December 3, 2017. The merger between CVS and Aetna is the biggest healthcare merger in U.S. history.

This merger has enabled both companies to offer comprehensive and cost-effective healthcare solutions to their members.


CVS Specialty

CVS Specialty operates as a specialized pharmacy within the CVS Caremark network, offering:

  • Specialized medication dispensing


  • Tailored assistance for individuals dealing with complex or chronic health conditions


  • Rx management


  • Personalized support


  • Clinical support


  • Education


  • Counseling


They provide specialized medications and support services tailored for patients with complex or chronic conditions, including high blood pressure.

To acquire specialized medications through CVS Specialty, it is necessary to directly contact CVS Specialty. They will assist you with each refill and aid in determining the location and timing for your medication.

Tips for Maximizing Your Mail Order Pharmacy Experience


Aetna Medicare Mail order pharmacy, Tips for Maximizing Your Mail Order Pharmacy Experience


To optimize your mail order pharmacy experience, consider following these crucial tips. These include ordering a 90-day supply of medications, maintaining open communication with your doctor, and tracking your order.

These strategies can minimize delays in receiving medications, ensure precise delivery of your prescription order, and keep you informed about the status of your order.

Communicating with your doctor can improve your mail order pharmacy experience in the following ways:

  • Ensuring you follow your medication regimen


  • Enabling pharmacists to clarify prescription orders


  • Gathering additional information from the doctor’s office


Ordering a 90-day supply

Ordering a 90-day supply of medications not only saves you money, but also adds to the convenience by reducing the frequency of refills.

To obtain a 90-day supply, you can contact 1-888-792-3862, access and log in to their member website, or utilize the Aetna Health℠ app.

Once a prescription for each maintenance drug is obtained from a doctor, the provided order form should be completed and mailed to Aetna.

Requesting your healthcare provider to write each prescription for a 90-day supply instead of a 30-day supply can ensure you get a 90-day supply for your prescriptions. This can be filled through your plan’s home-delivery service for a duration ranging from 60 to 90 days.


Communicating with your doctor

Maintaining open communication with your doctor is key for seamless prescription management. Your doctor plays a vital role in the management of mail order prescriptions by providing the required prescriptions and documenting patient encounters and prescribing history.

You can engage your doctor in the mail order pharmacy process by requesting them to send a 90-day prescription to the mail order pharmacy, or by authorizing the pharmacy to communicate directly with your doctor to initiate the process.

Communicating your pharmacy details to your doctor is also crucial. This way, they can either send your prescription directly to the mail order pharmacy or assist you in completing an order form on its website.


Tracking your order

Tracking your order keeps you informed about your delivery status and helps you plan accordingly.

To track an order from Aetna Medicare’s mail order pharmacy, you have the option to call 1-888-792-3862 (TTY: 711), log in to their member website on, or utilize the Aetna Health℠ app for tracking purposes.

Aetna Medicare’s mail order pharmacy offers real-time order tracking through their online tools on

In case your mail-order medications from Aetna Medicare do not arrive within 10 days, you are advised to contact 1-866-235-5660 (TTY: 711), a 24/7 available assistance line, for further support.


In conclusion, mail order pharmacies, such as Aetna Medicare’s Mail Order Pharmacy, offer a convenient, cost-effective, and efficient way to manage your prescriptions. Not only do they save you time and money, but they also simplify the process of medication management.

By understanding your insurance plan, pharmacy benefits, and using the services of CVS Caremark and CVS Specialty, you can make the most of your mail order pharmacy experience.


Frequently Asked Questions


→  Is Aetna pharmacy the same as CVS Caremark?

Yes, Aetna pharmacy is administered by CVS Caremark, which is part of the CVS Health family of companies. Therefore, they are interconnected.


→  Does Aetna work with Express Scripts?

Yes, if you enroll in an Aetna medical plan, you’ll have prescription drug coverage through Express Scripts.


→  Who does SilverScript use for mail-order?

SilverScript uses the CVS Caremark Mail Service Pharmacy for mail-order. This allows enrolled beneficiaries to benefit from $0 copays for 90-day supplies of Tier 1 drugs nationwide.


→  Can you use CVS Caremark on Medicare?

Yes, you can use CVS Caremark on Medicare, as Aetna Medicare partners with CVS Caremark to provide prescription drug coverage and benefits management services.


 How do I register for Aetna Medicare’s Mail Order Pharmacy service?

You can register for Aetna Medicare’s Mail Order Pharmacy service through the Aetna Navigator member website or the Aetna app.

If you need help, you can contact their customer service at 1-866-235-5660 (TTY: 711).

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Russell Noga
( Medicare Expert )

Russell Noga is the CEO of ZRN Health & Financial Services, and head content editor of several Medicare insurance online publications. He has over 15 years of experience as a licensed Medicare insurance broker helping Medicare beneficiaries learn about Medicare, Medicare Advantage Plans, Medigap insurance, and Medicare Part D prescription drug plans.